Return policy

Return & Refund Policy

At Old Money Mayfair, your satisfaction is our priority. We follow international consumer protection guidelines and ensure our policies are clear, fair, and easy to understand.

1. Right of Withdrawal & Return Conditions

You have the right to cancel or return your order within 30 days of receiving it — no reason required.

To be eligible for a return, the item must meet the following conditions:

  • Returned within 30 days of delivery.
  • Item is unused, unwashed, and in original, resellable condition.
  • All original tags, labels, and packaging are intact.
  • No visible signs of wear, stains, odors, or damage.
  • Products must be returned by post with tracking.
  • Return shipping is at your expense — Old Money Mayfair does not provide prepaid return labels.

Non-returnable items:

  • Underwear
  • Swimwear (except bikini tops)
  • White garments
  • Accessories (e.g., socks, jewelry)

Items that do not meet the return conditions will not be eligible for a refund or exchange.

2. Refund Terms

Once your return is received and approved:

  • We will issue your refund within 14 business days.
  • Refunds are made via the original payment method.
  • Refunds cover the product cost only. The original shipping fee is not refunded unless the product was defective.

All refunds are processed in Australian Dollars (AUD).

📝 If you do not receive your refund after 14 business days, please contact our support team.

3. Exchange Policy

Need a different size, color, or item?

  • We offer exchanges within 30 days.
  • The item must meet the same return conditions as above.
  • You must pay the return shipping cost.

To ensure availability, please contact us first so we can reserve the desired replacement.

4. Cancellation of Orders

  • You may cancel your order free of charge before it has been shipped.
  • If the order has already been dispatched, please follow the return procedure.

5. How to Return an Item

  1. Contact our team at info@OldMoneyMayfair.com with your order number and reason for return.
  2. We will provide you with the return address and instructions.
  3. Securely repackage the item.
  4. Ship the return via a trackable service and retain the proof of shipment.

6. Warranty & Defective Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 48 hours of delivery.
  • We follow a 2-year warranty period from the date of purchase, in accordance with international consumer law.

In the case of an error on our part, Old Money Mayfair will cover the cost of return shipping.

7. Contact Information

Website name: Old Money Mayfair

Company name: Ravoro Limited

Address: Flat b01, 2/f, kin tak fung ind building, 174 wai yip street, kwun tong hong kong

E-Mail: info@oldmoneymayfair.com

Contact Form: https:// oldmoneymayfair.com/pages/contact

Phone: 0484292552

Company number: 75901796

TAX Number: 75901796

Customer service: Monday to Friday between 9:00 am to 5:00 pm.